105,000.00

This seminar will assist participants to develop win-win relationships with their clients. Passion for Customer, a video case, shows how service quality, responsiveness and leadership all assist in delivering great customer service. The training tools will include Service First DVDs from Service Quality Institute (a world-class Customer Service training tools). The seminar is aimed at helping participants develop lasting relationships with clients.

Duration: 3 days

Proposed dates: Mar 6-8, Jul 10-12

Content:

  • Developing personal leadership attributes
  • Identifying the customer/Target market
  • Understanding the expectations of the customer
  • Strategic issues in customer service
  • Building a customer-focused organisation
  • Handling difficult customers

Mode of delivery:

  • Facilitator-led discussion
  • Individual and Group exercise
  • Case Studies
  • Role Plays
  • Videos and games
  • Group Discussions

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